SHIPPING POLICY

Shipping within Cyprus is:
– 3.00 euro for pick up from KRONOS service point
– 5.00 euro for delivery to your door. 

All items are being dispatched from us next day and should be received by you within 1-3 working days (depending always on your availability for delivery). Please note that we do not take responsibility for order and delivery delays outside our liabilities.

For items labelled as PRE-ORDER please allow 20-25 business days for delivery. 

RETURN POLICY

If you are not entirely satisfied with your purchase, we can help.

You can return unused, undamaged and unwashed items with the original label and packaging within 14 days from delivery.

Orders past 14 days will not be accepted.

Return Instructions

– Email us at [email protected] stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. 
– Once your email is received and your return request is approved, we will send you an email informing you on how to return the products.

Non-Returnable Items

Unfortunately, we do not accept returns on the following items:

• Sale items

REFUNDS

We will refund the Amount for the items returned plus the original shipping fee charged.
Once your return is received, kindly allow for 5-10 business days to be processed and funds to show in your bank account. Refunds will be credited to your preferable payment method.

EXCHANGES

If you would like to exchange your product for an alternative please follow the Returns process outlined above.

 Exchange Policy

We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping or returning your item to us for exchange purposes. 

Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.

Once your return is received and inspected, we will send you an email to notify you that we have received the item you wish to exchange. We will also notify you of the approval or rejection of your exchange.

Faulty Items
If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.

CONTACT US
If you have any questions please contact us by email at [email protected].

Terms of Use

By using our website you fully accept these terms and conditions. If you do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website or place any order.

These Terms and Conditions might change in the future without any prior notice to the customer, so before placing an order read carefully the terms and conditions each time. 

Our details are as follow: 

Name of the Company: My little one cy

Homepage: [email protected]

Contact: 

VAT ID no:

1. Sales and Purchases Procedure

We will sell products only in Cyprus from our website subject to the terms and conditions as stated below.

If you wish to purchase any product made available through the Website (“Purchase”), you will be asked to register with us first by supplying certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Our products offering are non-binding. By placing an order in our website as the order summary requires, the customer makes a binding offer to us.

We confirm the receipt of your order by sending you an email (order confirmation). The order confirmation does not constitute our acceptance to the offer made by the customer, but is only to inform the customer that we have received the order made.
Our acceptance is only made once the customer receives a second email stating the acceptance of the offer along with the confirmation of delivery.
The above procedure takes place within 2 working days after the order by the customer.

We reserve the right to decline your offer. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

2. Prices

Our prices are as indicated in the offers/description of the products including VAT. Other charges may be applicable for the delivery of your order.

3. Delivery and shipping conditions

Delivery of the products occurs from a courier of our choice to the address given by the customer.

You must make sure that you have provided us the correct and complete address in which the order will be delivered. In the case of providing a false or faulty address extra costs will be charged for a new delivery to the correct address.

4. Liability for faulty products and warranty conditions

The Statutory liability for fault product applies.

The colour of the products may be deviated from the one presented in our website depending on the screen and graphics card setting.

If the manufacturer of a product provides guaranty that it remains unaffected by this regulation.

5. Change and Cancellation Policy

Your rights to make changes. If you wish to make a change to your order please contact us immediately at [email protected]. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract 

You have the right to cancel any order that you make with us online within the period of 14 days without any reason. The cancellation period will expire after 14 days from the day on which you or a third party named by you, has acquire the products purchased by you. The returning products must not be used, damaged. They must be returned in to their original condition including all packaging as delivered initially to you. In order to cancel or return the order you must inform us of your decision by sending a clear statement by e-mail to our email address [email protected]
After you communicate your decision to cancel or return the order we will contact you through email in order to settle the issue accordingly. Please refer to our Shipping and Returns policy for more information on returns.

6. Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favourable standard delivery we offer) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value due to a non-necessary for the examination of the nature, characteristics and functioning of the goods dealing with them.

7. Limitation of Liability

In the case of slightly negligent breaches of duty, our liability is limited to foreseeable, contractually typical, direct average damage according to the type of goods. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents.
We are not liable to contractors for slightly negligent breaches of immaterial contractual obligations.
The above limitations of liability do not apply to claims of the customer from product liability. Furthermore, the limitations of liability shall not apply to physical and health damages attributable to us or loss of life of the customer.

8. Liability of faulty products

The Statutory liability for fault product applies.

The colour of the products may be deviated from the one presented in our website depending on the screen and graphics card setting.

If the manufacturer of a product provides guaranty that it remains unaffected by this regulation.

9. 9. Information on Online Dispute Resolution

According to EU Regulation No. 524/2013 (Online Dispute Resolution in Consumer Affairs), the European Commission provides a platform (called the “OS platform”) in which you as a consumer in disputes with us as an Internet merchant through your online purchase contracts or online service contracts can apply for out-of-court dispute resolution.
The online dispute resolution platform is available at:  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL

10. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or false information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

11. Governing Law

These Terms are governed by and construed in accordance with Cypriot law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

12. 12. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide you with the new terms taking effect. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

13. 13. Contact Us

If you have any questions about these Terms, please contact us at [email protected]

PRIVACY AND SAFETY

This privacy notice aims to give you information on how MY LITTLE ONE collects and processes your personal data through your use of this website, including any data you may provide through this website when you, purchase a product.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

CONTROLLER  

MY LITTLE ONE is the controller and responsible for your personal data (collectively referred to as”MY LITTLE ONE”, “we”, “us” or “our” in this privacy notice).

THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE DATA WE COLLECT ABOUT YOU   

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).Personal data that we collect are the following:

Payment card information, name, surname, delivery address, your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number, details of your shopping preferences. Information gathered by the use of cookies in your web browser. Personal details which help us to recommend items of interest such as clothing size, e-mails, your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

• When you visit our website, and when you use your account to buy products and services,
• When you make an online purchase,
• When you create an account with us,
• When you engage with us on social media,
• When you contact us by any means with queries, complaints.

HOW WE USE YOUR PERSONAL DATA  

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

PURPOSE OF PROCESSING YOUR PERSONAL DATA

1. To register you as a new customer and for the performance of a contract with you.

   2.To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(c) Deliver your order via Courier services

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected which is for the performance of our services.

At the end of that retention period, your data will either be deleted completely.

Some examples of customer data retention periods:

Orders: When you place an order, we’ll keep the personal data you give us so we can comply with our legal and contractual obligations.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, to help us personalize our offers to you and so on.

Here’s the policy we apply to those organizations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.

DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

YOUR LEGAL RIGHTS  

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data.

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please Contact us via email on [email protected]